Return & Refund Policy – A2Z Sales
Last Updated: September 2026
At A2Z Sales, we aim to provide quality products and reliable service to our customers. Please read the following Return & Refund Policy before placing an order.
1. General Return Policy
Products may be returned or replaced only when:
- The product received is damaged or defective.
- The wrong product, size, quantity or specification was delivered due to an error from A2Z Sales.
- The product received is significantly different from the confirmed order.
Customers must contact us within 48 hours of delivery to report any issue.
2. Customized & Printed Products
Customized, personalized, branded, printed or specially manufactured products are generally non-returnable and non-refundable, because they are produced according to the customer’s approved design, size, color, logo, quantity or specifications.
Before production, customers are responsible for checking and approving the final design/proof.
If the customized product has a manufacturing defect or an error caused by A2Z Sales, we will review the issue and may provide a replacement or suitable resolution.
3. Damaged Products
If your package arrives damaged:
- Take photographs/video of the package before opening it.
- Take photographs/video of the damaged product.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting photographs/videos.
Claims submitted after the specified period may not be accepted.
4. Wrong Product
If you receive an incorrect product due to an error by A2Z Sales, please contact us within 48 hours.
After verification, we may arrange a replacement or another appropriate resolution.
5. Size/Color Selection
For products where the customer selects the size, color, design or specification, returns due to incorrect customer selection may not be accepted, particularly for customized or printed products.
Customers should carefully verify all specifications before confirming the order.
6. Cancellation
Orders may be cancelled before production/dispatch, subject to confirmation from A2Z Sales.
Once a customized or printed order has entered production, cancellation may not be possible.
7. Refunds
Where a refund is approved, the refund will normally be processed to the original payment method or through another mutually agreed method.
Refund processing time may depend on the payment gateway/bank.
Shipping and delivery charges are generally non-refundable, except where applicable due to an error attributable to A2Z Sales.
8. Return Shipping
If the return is required because of a mistake by A2Z Sales or a verified manufacturing defect, A2Z Sales may arrange or reimburse reasonable return shipping costs.
For other approved returns, the customer may be responsible for return shipping charges.
9. Product Condition
Returned products, where eligible, should be:
- Unused
- Unwashed
- Unaltered
- In original condition
- With original packaging/tags where applicable
Products that have been used, washed, altered or damaged by the customer may not be eligible for return.
10. Bulk Orders
For bulk, corporate, institutional and customized orders, return/replacement terms may be agreed separately in the quotation, purchase order or invoice.
11. How to Request a Return
Please contact us with:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos:
Delivery Date: